Vumatel is the worst

I wish I could give them a rating less than 1. I agree with all the previous comments about their service being worse or equal to a parastatal. Unfortunately I have had to deal with them twice in the past 6 months - once to open a new account which was a nightmare and echoes the comments of every other complainant - the technicians DO NOT CALL so they arrive anytime and expect you to leave work to get there to accomodate their schedule. I must have called Vumatel 25 times in 6 weeks to force them to install the end point in my apartment. Imagine my horror when the new house I bought is once more Vumatel. But now they introduce a whole new level of absurdity. The house stood empty for a few months so they decided in their infinite wisdom to re-cycle the object number related to my line. As a result when calling in, confusion reigns supreme in the customer dis-service department because upwards of 15 people told me 1) Vumatel did not do the install, 2) there is nothing on the system 3) the object number now lives in cape town 4) the object number belongs to someone called Patrick 5) i need a new application 6) they have never dealt with an issue like this before 7) no i cannot speak to a manager 8) they created a ticket for a technician who merely closed the ticket without coming to the house 9) they created another ticket and the technician went to the wrong address and then phone repeatedly telling us to open the gate, 10) technicians arrived and reactivated the line and told me I need to speak to customer dis-service again in order to get a new object number and when I objected they phoned their manager and had me speak to him who said the same thing 11) phoned customer dis-service again for the umpteenth time, ran out of airtime after waiting 30 minutes for them to investigate 12) phoned back again and chose install update option on call tree instead of customer dis-service as they dont know what they are doing 13) finally got someone who sounds like he knows what he is talking about who explained about the recycling of numbers and said he will have the technicians load an object number (WHY couldnt they do that last night I ask you with tears in my eyes???) and then I must have my ISP send a new application form despite not having an object number yet, so they can link the account with the service address. Thats the latest and I bet you this god awful experience is not yet over... Speaking to customer service it is blatent that they are poorly trained, have no idea what they are doing, and just say whatever will get the angry customer off the line as quickly as possible. I asked "Faith" yesterday how she has the nerve to PROMISE me it will get fixed when she has no control over the technicians showing up? She has no way of escalating anything, she has no idea why they closed the previous ticket without speaking to the customer or informing me of anything. I almost dont blame the customer service people as they seem completely disempowered and badly trained.