Vumatel is the worst!!!

We have moved home's and canceled our Fibre at the old address in order to re-activate it at the new address. There is an active line at the new address, we were asked to submit proof of address and a picture of the installed box which we did. I have literally been following up almost daily (with MWEB) as there is no way to get hold of Vumatel. This is ridiculous, how this company Vumatel is still in business I would like to know.