VUMATEL IS THE PITS - but they own the infrastructure...

I cannot believe that this is one of the largest fibre organisations in SA - it can't last for long as there is ZERO customer care or services, but they own the infrastructure and I guess they can do what they want. We signed up with Home-Connect mid December 2022. Vumatel/Britelink provide the fibre link and are supposed to install the ONT device and activate the line. They do not care. You cannot contact anyone by phone or by email. Everything has to work through Home-Connect and even service requests that are escalated only get attention after repeated screming matches and terrible emails. The whole affair is a drain, but you have no choice. Hopefully someone - an owner or management will read this and catch a wake up and address the significant shortcomings in their organisations. I have requested to be contacted by their management or owners to share my views as well, but this, like my pleas for any form of response, planning or customer service was also ignored.