DO
Deon O
1 reviews | Active since Mar 2011
29 Jul 2023, 10:47
Vumatel is the most useless service provider ever
Useless doesn't even begin to describe how non existent Vumatel's customer service levels are.
Ever since you acquired SADV and put it under your care, it's been a disaster.
Three days with no service in our Estate. 3 days!!! Your "engineer" was here on Thursday and had to leave the Estate to "get a better signal elsewhere". You gotta be joking.
No accountability.
No feedback.
A bottomless pit of nothingness.
Helpful (0)
Replies (7)0
Replies (7)DO
Deon O's updateReviewer Update
29 Jul 2023, 11:03It gets better ...
It appears that you cannot tweet on Vumatel's twitter page unless you're a verified user.
They wrote the book on Customer Experience I think?
It appears that you cannot tweet on Vumatel's twitter page unless you're a verified user.
They wrote the book on Customer Experience I think?
DO
Deon O's update29 Jul 2023, 11:03
Reviewer Update
It gets better ...
It appears that you cannot tweet on Vumatel's twitter page unless you're a verified user.
They wrote the book on Customer Experience I think?
It appears that you cannot tweet on Vumatel's twitter page unless you're a verified user.
They wrote the book on Customer Experience I think?
DO
Deon O's updateReviewer Update
31 Jul 2023, 08:24Good morning
We've heard nothing since Friday afternoon.
What is going on with this Vumatel fault please?
I have had to buy over 10GB of data since Thursday morning just to keep my business and my family running.
And I understand that this is a fact of life ie that technology breaks.
But to get no meaningful feedback on Thursday or Friday and ZERO feedback over the weekend is unacceptable.
Don't you agree?
We've heard nothing since Friday afternoon.
What is going on with this Vumatel fault please?
I have had to buy over 10GB of data since Thursday morning just to keep my business and my family running.
And I understand that this is a fact of life ie that technology breaks.
But to get no meaningful feedback on Thursday or Friday and ZERO feedback over the weekend is unacceptable.
Don't you agree?
DO
Deon O's update31 Jul 2023, 08:24
Reviewer Update
Good morning
We've heard nothing since Friday afternoon.
What is going on with this Vumatel fault please?
I have had to buy over 10GB of data since Thursday morning just to keep my business and my family running.
And I understand that this is a fact of life ie that technology breaks.
But to get no meaningful feedback on Thursday or Friday and ZERO feedback over the weekend is unacceptable.
Don't you agree?
We've heard nothing since Friday afternoon.
What is going on with this Vumatel fault please?
I have had to buy over 10GB of data since Thursday morning just to keep my business and my family running.
And I understand that this is a fact of life ie that technology breaks.
But to get no meaningful feedback on Thursday or Friday and ZERO feedback over the weekend is unacceptable.
Don't you agree?
Vumatel's replyOfficial
31 Jul 2023, 15:46Good day Deon
Please note that we tried to make contact however the call went unanswered. Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise.
Kind Regards
The Vuma Team
Please note that we tried to make contact however the call went unanswered. Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise.
Kind Regards
The Vuma Team
Vumatel's reply31 Jul 2023, 15:46
Official
Good day Deon
Please note that we tried to make contact however the call went unanswered. Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise.
Kind Regards
The Vuma Team
Please note that we tried to make contact however the call went unanswered. Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise.
Kind Regards
The Vuma Team
DO
Deon O's updateReviewer Update
31 Jul 2023, 17:14I see that we are back online.
What I need you to do is to confirm the cause of the fault.
It has been explained to me that Vumatel automatically disconnected a number of accounts on Thursday 27 July. These were all ex SADV accounts that were migrated to Vumatel when you acquired the SADV base.
The reality is that ZERO prior warning was given as to your intent to disconnect the accounts last week. You simply actioned the purge.
What makes matters worse is that you not only failed to proactively warn people that their accounts were about to be disconnected, but you have done ZERO since Thursday to tell us why. Not directly, or indirectly via our ISPs.
I'm waiting for your feedback.
What I need you to do is to confirm the cause of the fault.
It has been explained to me that Vumatel automatically disconnected a number of accounts on Thursday 27 July. These were all ex SADV accounts that were migrated to Vumatel when you acquired the SADV base.
The reality is that ZERO prior warning was given as to your intent to disconnect the accounts last week. You simply actioned the purge.
What makes matters worse is that you not only failed to proactively warn people that their accounts were about to be disconnected, but you have done ZERO since Thursday to tell us why. Not directly, or indirectly via our ISPs.
I'm waiting for your feedback.
DO
Deon O's update31 Jul 2023, 17:14
Reviewer Update
I see that we are back online.
What I need you to do is to confirm the cause of the fault.
It has been explained to me that Vumatel automatically disconnected a number of accounts on Thursday 27 July. These were all ex SADV accounts that were migrated to Vumatel when you acquired the SADV base.
The reality is that ZERO prior warning was given as to your intent to disconnect the accounts last week. You simply actioned the purge.
What makes matters worse is that you not only failed to proactively warn people that their accounts were about to be disconnected, but you have done ZERO since Thursday to tell us why. Not directly, or indirectly via our ISPs.
I'm waiting for your feedback.
What I need you to do is to confirm the cause of the fault.
It has been explained to me that Vumatel automatically disconnected a number of accounts on Thursday 27 July. These were all ex SADV accounts that were migrated to Vumatel when you acquired the SADV base.
The reality is that ZERO prior warning was given as to your intent to disconnect the accounts last week. You simply actioned the purge.
What makes matters worse is that you not only failed to proactively warn people that their accounts were about to be disconnected, but you have done ZERO since Thursday to tell us why. Not directly, or indirectly via our ISPs.
I'm waiting for your feedback.
Vumatel's replyOfficial
01 Aug 2023, 11:53Good day Deon
Please note the connection had lost configurations and we had to reconfigure to reset the device settings.
Kind Regards
The Vuma Team
Please note the connection had lost configurations and we had to reconfigure to reset the device settings.
Kind Regards
The Vuma Team
Vumatel's reply01 Aug 2023, 11:53
Official
Good day Deon
Please note the connection had lost configurations and we had to reconfigure to reset the device settings.
Kind Regards
The Vuma Team
Please note the connection had lost configurations and we had to reconfigure to reset the device settings.
Kind Regards
The Vuma Team
DO
Deon O's updateReviewer Update
01 Aug 2023, 12:29You are not telling me why "the connection lost configurations"
You are also not addressing the point I made in my last post that you randomly (and without warning) de-activated customers.
And giving no explanation as to why you chose to ignore customers who were inconvenienced by your "mass deactivation"
Please don't hide behind mumbo jumbo jargon.
You are also not addressing the point I made in my last post that you randomly (and without warning) de-activated customers.
And giving no explanation as to why you chose to ignore customers who were inconvenienced by your "mass deactivation"
Please don't hide behind mumbo jumbo jargon.
DO
Deon O's update01 Aug 2023, 12:29
Reviewer Update
You are not telling me why "the connection lost configurations"
You are also not addressing the point I made in my last post that you randomly (and without warning) de-activated customers.
And giving no explanation as to why you chose to ignore customers who were inconvenienced by your "mass deactivation"
Please don't hide behind mumbo jumbo jargon.
You are also not addressing the point I made in my last post that you randomly (and without warning) de-activated customers.
And giving no explanation as to why you chose to ignore customers who were inconvenienced by your "mass deactivation"
Please don't hide behind mumbo jumbo jargon.
Vumatel's replyOfficial
03 Aug 2023, 09:30Good day Deon
Kindly note that we tried to make contact to advise on your inquiry however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Kindly note that we tried to make contact to advise on your inquiry however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Vumatel's reply03 Aug 2023, 09:30
Official
Good day Deon
Kindly note that we tried to make contact to advise on your inquiry however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Kindly note that we tried to make contact to advise on your inquiry however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team