Vumatel is terrible

I don’t think you even know what the problem is and if I could do it myself I would have. There is no explanation, no concern, no escalation. I get told 72 hours every time and the. You try call me on a Sunday night!?!?!?

I don’t accept your apology thank you. Your response here is faster than anything else you have done and I am grateful. I will be waiting for the correct channels to be used in order to resolve this issue seeing as “This is not the standard service we aim to provide.” I refuse special treatment and hope your claim will be proven to be correct and that this issue can be resolved. I find it difficult to believe that I am some uniquely special case. I will make sure to come back here once you have actually resolved the issue in the correct manner.

You had my patience and understanding a month ago. Now you don’t. I don't understand how this is so difficult. It’s been escalated yet again and I will be. I will come back here later to let you know if anything actually does change this time round.

It's finally happened guys! Thank you so much. I can only assume coming here and venting as much as I did finally pushed the issue to the right people and the job was done. Brian from your team was the technician who finally sorted the issue out and he was prompt, he called, arrived and got it working and you can give him credit for it.

Thank you for finally getting me connected. I truly and sincerely appreciate it.