Vumatel is ****. Stay away from them. Use OpenServe rather.
How does an outage affect one unit in a complex and not the rest? Vumatel and Webafrica are ****ming people because every week one of the complex units has a fibre issue whilst the other units are okay. It’s happening to me and none of these companies can tell me why. Even online you see people complaining about being offline for 5 days. Why? Why can’t you guys just be transparent and honest. I’m cancelling my fibre line and going back to LTE because Vodacom replies and assists you. Even Rain is way better than these fly by night services. **** 1/10 wouldn’t recommend.
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Replies (1)'s updateReviewer Update
08 Apr 2023, 14:38Now it’s a ping pong battle between Vumatel and WebAfrica. Can you imagine the nerve? Whoever has the power to reconnect me should do so and stop pointing fingers. Do amateurs run your business?
No one wants to help. Before you sign up they call you every hour. Once you sign up and Ish hits the fan, they ghost you until the weekend then they say;
“we only work Monday to Friday. Wait 48 business hours”
You had the whole week to tell me this but you wait for Saturday morning knowing Monday is a holiday. Meaning I have to wait for Thursday?
I want a refund ASAP!!!
No one wants to help. Before you sign up they call you every hour. Once you sign up and Ish hits the fan, they ghost you until the weekend then they say;
“we only work Monday to Friday. Wait 48 business hours”
You had the whole week to tell me this but you wait for Saturday morning knowing Monday is a holiday. Meaning I have to wait for Thursday?
I want a refund ASAP!!!
's update08 Apr 2023, 14:38
Reviewer Update
Now it’s a ping pong battle between Vumatel and WebAfrica. Can you imagine the nerve? Whoever has the power to reconnect me should do so and stop pointing fingers. Do amateurs run your business?
No one wants to help. Before you sign up they call you every hour. Once you sign up and Ish hits the fan, they ghost you until the weekend then they say;
“we only work Monday to Friday. Wait 48 business hours”
You had the whole week to tell me this but you wait for Saturday morning knowing Monday is a holiday. Meaning I have to wait for Thursday?
I want a refund ASAP!!!
No one wants to help. Before you sign up they call you every hour. Once you sign up and Ish hits the fan, they ghost you until the weekend then they say;
“we only work Monday to Friday. Wait 48 business hours”
You had the whole week to tell me this but you wait for Saturday morning knowing Monday is a holiday. Meaning I have to wait for Thursday?
I want a refund ASAP!!!