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adrian L

1 reviews | Active since Aug 2017

28 Aug 2017, 07:35

Vumatel is sadly ***********

1) Vumatel fiber stopped functioning from the start 2)Vumatel took 5 days to get it repaired plus hours of my time to get Vumatel to attend to it in the first place . 3) Each Vumatel department blames one another , be prepared to play telephonic 'pass the parcel' . 4) After it was was 'fixed' I got a call from Vumatel to make a time for them to come and do a speed test . 5) No Vumatel tech arrived at the agreed upon time of 3-30 Wednesday .I'm still waiting and its the start of the following Monday . 6) I'm paying Vumatel for a 20mbps down load and its no faster than 3'7 mbps 7) Vumatels account department seems to function well though and if Vumatels technical service was as fast as their billing service they would spectacular.

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Replies (1)
Vumatel
Vumatel's reply28 Aug 2017, 16:57
Official

Hi there

We sincerely apologise for the experience you had with us and any inconvenience caused by this.

Please could you kindly share your contact details and physical address to *** so that we can investigate this further and escalate it accordingly ?

Thank you.

The VUMA Team