MJ
Marion J
1 reviews | Active since Jul 2011
11 Apr 2019, 19:34
Vumatel is *******
Vumatel came to "fix" my fiber line and left it broken up on the paving. I've now been told I must pay for it to be fixed.
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Replies (3)MJ
Marion J's updateReviewer Update
15 Apr 2019, 14:17How embarrassing a Vumatel intern given my complain to respond to. The person who responded did not have a clue what goes on with Vumatel call outs. They tried to tell me I broke the cable, then I put tape on it, then I put a conduit on the cable. The wholes experience was the most frustrating interaction I've ever had with someone who intimated Im a ****. I even asked for the technicians to come to my house and say to my face what she said, when immediately the subject was changed.
PLEASE CAN A MANAGER WHO HAS A CLUE CONTACT ME.
MJ
Marion J's update15 Apr 2019, 14:17
Reviewer Update
How embarrassing a Vumatel intern given my complain to respond to. The person who responded did not have a clue what goes on with Vumatel call outs. They tried to tell me I broke the cable, then I put tape on it, then I put a conduit on the cable. The wholes experience was the most frustrating interaction I've ever had with someone who intimated Im a ****. I even asked for the technicians to come to my house and say to my face what she said, when immediately the subject was changed.
PLEASE CAN A MANAGER WHO HAS A CLUE CONTACT ME.
Vumatel's replyOfficial
16 Apr 2019, 11:07Good day Marion
An investigation was concluded which found that we attended to two fibre faults on two different occasions. Both times the technician fixed the issue as a temporary measure to ensure you have immediate fibre connectivity.As this is a third fibre fault, we recommend a re-installation which is a permanent fix to possibly resolve future fibre faults and connectivity issues.
Kind Regards
The Vuma Team
An investigation was concluded which found that we attended to two fibre faults on two different occasions. Both times the technician fixed the issue as a temporary measure to ensure you have immediate fibre connectivity.As this is a third fibre fault, we recommend a re-installation which is a permanent fix to possibly resolve future fibre faults and connectivity issues.
Kind Regards
The Vuma Team
Vumatel's reply16 Apr 2019, 11:07
Official
Good day Marion
An investigation was concluded which found that we attended to two fibre faults on two different occasions. Both times the technician fixed the issue as a temporary measure to ensure you have immediate fibre connectivity.As this is a third fibre fault, we recommend a re-installation which is a permanent fix to possibly resolve future fibre faults and connectivity issues.
Kind Regards
The Vuma Team
An investigation was concluded which found that we attended to two fibre faults on two different occasions. Both times the technician fixed the issue as a temporary measure to ensure you have immediate fibre connectivity.As this is a third fibre fault, we recommend a re-installation which is a permanent fix to possibly resolve future fibre faults and connectivity issues.
Kind Regards
The Vuma Team
MJ
Marion J's updateReviewer Update
25 Apr 2019, 12:42YES THAT IS WHAT I ASKED FOR IN THE FIRST PLACE. You recommended it due to YOUR temporary fixes , so you come fix it.
MJ
Marion J's update25 Apr 2019, 12:42
Reviewer Update
YES THAT IS WHAT I ASKED FOR IN THE FIRST PLACE. You recommended it due to YOUR temporary fixes , so you come fix it.