Vumatel is PATHETIC

Vumatel installed fibre to my home on 16 February (MWEB is my provider). I am still unable to connect and am being sent from pillar to post. NOBODY from Vumatel has been in contact. I have spent numerous hours on the line with MWEB who can only escalate to VUMATEL. My ADSL line with Telkom will be disconnected next week and then I will be without any connectivity! Worse service ever! No communication from Vumatel since the 16th of Feb when they installed their router inside my house. And yet the debit order has gone off my account!