JK
Johan K
1 reviews | Active since Jun 2014
04 Jun 2024, 14:38
Vumatel is NOT RECOMMENDED
After 4.5 days without internet, Vumatel still can't tell me when they will fix my home fibre Internet connection! Reference number ***0 They don't even have the professional courtesy to phone their clients or provide regular updates.
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
04 Jun 2024, 15:23Good day Johan Kruger.
Thank you for getting in touch.
We are truly sorry for the experience. We have escalated your ticket to our maintenance team and they will get in touch and assist.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the experience. We have escalated your ticket to our maintenance team and they will get in touch and assist.
Kind regards
The Vuma Team
Vumatel's reply04 Jun 2024, 15:23
Official
Good day Johan Kruger.
Thank you for getting in touch.
We are truly sorry for the experience. We have escalated your ticket to our maintenance team and they will get in touch and assist.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the experience. We have escalated your ticket to our maintenance team and they will get in touch and assist.
Kind regards
The Vuma Team
JK
Johan K's updateReviewer Update
04 Jun 2024, 15:31Yes, I've been hearing that since Friday... Your maintenance team is NOT cooperating... Can a senior manager with some authority please call me with the correct answers.
JK
Johan K's update04 Jun 2024, 15:31
Reviewer Update
Yes, I've been hearing that since Friday... Your maintenance team is NOT cooperating... Can a senior manager with some authority please call me with the correct answers.
JK
Johan K's updateReviewer Update
04 Jun 2024, 21:42RECEIVED VIA EMAIL - Who the hell is New Planet and Jody Hobson?
I have had a fibre home installation with Vox since 2020 - CAN YOU FIX THE LINE NOW OR REFUND MY MONTHLY SUBSCRIPTION SO I CAN GET RID OF YOUR PATHETIC SERVICE
Good Day Johan Kruger
Our records indicate that you have no fibre connection, and the install cable needs to be replaced. An assessment of your fibre line was done and the feedback from an onsite technician was that a reinstall is required.
Please note, a payment is required for us to assign a team to re-install your fibre cable.
Please make payment into the following account. We will schedule an appointment with you when we receive the proof of payment via response e-mail.
Bank: First National Bank
Bank Account Holder: PPI Telecoms (Pty) Ltd
Account Number: ***
Branch: Sunninghill
Branch Code: 251650
Payment Reference: Johan Kruger
Amount: R 1725.00
Kind Regards
Jody Hobson
Coordinator| New Planet Group
***
Petrusa Office Park, 9 Petrusa St, Belgravia,
Cape Town, 7530
Cell *** | Tel ***
I have had a fibre home installation with Vox since 2020 - CAN YOU FIX THE LINE NOW OR REFUND MY MONTHLY SUBSCRIPTION SO I CAN GET RID OF YOUR PATHETIC SERVICE
Good Day Johan Kruger
Our records indicate that you have no fibre connection, and the install cable needs to be replaced. An assessment of your fibre line was done and the feedback from an onsite technician was that a reinstall is required.
Please note, a payment is required for us to assign a team to re-install your fibre cable.
Please make payment into the following account. We will schedule an appointment with you when we receive the proof of payment via response e-mail.
Bank: First National Bank
Bank Account Holder: PPI Telecoms (Pty) Ltd
Account Number: ***
Branch: Sunninghill
Branch Code: 251650
Payment Reference: Johan Kruger
Amount: R 1725.00
Kind Regards
Jody Hobson
Coordinator| New Planet Group
***
Petrusa Office Park, 9 Petrusa St, Belgravia,
Cape Town, 7530
Cell *** | Tel ***
JK
Johan K's update04 Jun 2024, 21:42
Reviewer Update
RECEIVED VIA EMAIL - Who the hell is New Planet and Jody Hobson?
I have had a fibre home installation with Vox since 2020 - CAN YOU FIX THE LINE NOW OR REFUND MY MONTHLY SUBSCRIPTION SO I CAN GET RID OF YOUR PATHETIC SERVICE
Good Day Johan Kruger
Our records indicate that you have no fibre connection, and the install cable needs to be replaced. An assessment of your fibre line was done and the feedback from an onsite technician was that a reinstall is required.
Please note, a payment is required for us to assign a team to re-install your fibre cable.
Please make payment into the following account. We will schedule an appointment with you when we receive the proof of payment via response e-mail.
Bank: First National Bank
Bank Account Holder: PPI Telecoms (Pty) Ltd
Account Number: ***
Branch: Sunninghill
Branch Code: 251650
Payment Reference: Johan Kruger
Amount: R 1725.00
Kind Regards
Jody Hobson
Coordinator| New Planet Group
***
Petrusa Office Park, 9 Petrusa St, Belgravia,
Cape Town, 7530
Cell *** | Tel ***
I have had a fibre home installation with Vox since 2020 - CAN YOU FIX THE LINE NOW OR REFUND MY MONTHLY SUBSCRIPTION SO I CAN GET RID OF YOUR PATHETIC SERVICE
Good Day Johan Kruger
Our records indicate that you have no fibre connection, and the install cable needs to be replaced. An assessment of your fibre line was done and the feedback from an onsite technician was that a reinstall is required.
Please note, a payment is required for us to assign a team to re-install your fibre cable.
Please make payment into the following account. We will schedule an appointment with you when we receive the proof of payment via response e-mail.
Bank: First National Bank
Bank Account Holder: PPI Telecoms (Pty) Ltd
Account Number: ***
Branch: Sunninghill
Branch Code: 251650
Payment Reference: Johan Kruger
Amount: R 1725.00
Kind Regards
Jody Hobson
Coordinator| New Planet Group
***
Petrusa Office Park, 9 Petrusa St, Belgravia,
Cape Town, 7530
Cell *** | Tel ***
Vumatel's replyOfficial
05 Jun 2024, 10:43Good day, Johan Kruger.
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team
Vumatel's reply05 Jun 2024, 10:43
Official
Good day, Johan Kruger.
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team
Vumatel's replyOfficial
05 Jun 2024, 10:44Good day, Johan Kruger.
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team
Vumatel's reply05 Jun 2024, 10:44
Official
Good day, Johan Kruger.
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team
The email is from our maintenance partner who came to check the fibre line and they have established that reinstallation is required.
Kind regards
The Vuma Team