IM
Iviwe M
1 reviews | Active since Sept 2023
06 Sept 2023, 15:21
Vumatel is nonsense!
I sent a WhatsApp to Vuma on the 25 July 2023 enquiring if they cover my area. They confirmed that they do and requested that I pay R400 for the installation. I paid the R400 on the 26 July, they promised to install in 5 business days. On the 2nd August I did a follow up via whatsApp. I was now told my area is high risk and they will cancel and refund me within 7 business day. 7 days passed I was told its 15-20 days. It's been more than 31 days I remind them every week and they promising to refund me every week.
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Replies (3)
Vumatel's replyOfficial
06 Sept 2023, 15:40Good day Iviwe Mpongoshe
Please contact your ISP for any assistance with billing and refund inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and refund inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply06 Sept 2023, 15:40
Official
Good day Iviwe Mpongoshe
Please contact your ISP for any assistance with billing and refund inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and refund inquiries. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
IM
Iviwe M's updateReviewer Update
06 Sept 2023, 15:59Who is WebAfrica? I communicated with them. Is Vuma lte and WebAfrica not the same thing?
IM
Iviwe M's update06 Sept 2023, 15:59
Reviewer Update
Who is WebAfrica? I communicated with them. Is Vuma lte and WebAfrica not the same thing?
Vumatel's replyOfficial
07 Sept 2023, 08:47Good day Iviwe Mpongoshe
Kindly note that the ISP is an Internet Service Provider, and Vumatel is an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure
Kind Regards
The Vuma Team
Kindly note that the ISP is an Internet Service Provider, and Vumatel is an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure
Kind Regards
The Vuma Team
Vumatel's reply07 Sept 2023, 08:47
Official
Good day Iviwe Mpongoshe
Kindly note that the ISP is an Internet Service Provider, and Vumatel is an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure
Kind Regards
The Vuma Team
Kindly note that the ISP is an Internet Service Provider, and Vumatel is an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure
Kind Regards
The Vuma Team