Vumatel is literally THE WORST at service

If below 1 star and into the minus stars were a rating that is what I would give them.

• On the 1st of February we app**** for a fibre line with Metrofibre. • They came back to us and said there is an existing Vumatel line in our home and as a result you guys will not give us a new line. • We do not know the previous tenants and have never met them, we bought the house 2 years ago and when we got there, they were gone. • We plugged the existing router in as advised by Metrofibre, who in turn says to us Vuma wants US the CUSTOMER to trace the old residents and get them to cancel their line before you install a new line for us. I obviously find this statement/request stupid.

when we call through to their call centre, the agents hang up n us. Not yet a customer with them and I already despise their service, or lack there of.