CS
Cindy S
1 reviews | Active since Jan 2023
20 Jan 2023, 03:47
Vumatel is disappointing to say the least
I moved back into my own property 2 weeks ago. I tried on countless occasions to connect my wifi which I have a contract with Webafrica. Only for them to tell me a week and half later that they can't connect me as previous tenant still has a contract with Vumatel. Its up to Vumatel to release the line. No school work can be done. Constantly having to buy data for phones.
*Zubair E.*: As mentioned, this has already been escalated to Vuma and we are waiting on their response. The line release reference number given by Vuma is VC-***. This was the bot message a week ago. Absolutely disappointed by Vumatel and Webafrica 🤬🤬🤬🤬
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Replies (2)
Vumatel's replyOfficial
20 Jan 2023, 14:38Good day
We apologize for the experience thus far. Please note that the above-provided order number is not active on our end. Kindly follow up with your ISP as we are unable to track down your order on our end.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that the above-provided order number is not active on our end. Kindly follow up with your ISP as we are unable to track down your order on our end.
Kind Regards
The Vuma Team
Vumatel's reply20 Jan 2023, 14:38
Official
Good day
We apologize for the experience thus far. Please note that the above-provided order number is not active on our end. Kindly follow up with your ISP as we are unable to track down your order on our end.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that the above-provided order number is not active on our end. Kindly follow up with your ISP as we are unable to track down your order on our end.
Kind Regards
The Vuma Team
CS
Cindy S's updateReviewer Update
05 Feb 2023, 18:55Hi I am terribly frustrated with this service from Vumatel and webafrica. On the 1st of February my debit order went off and on the same day my wifi goes off . No connection now since last week. Webafrica blames Vumatel and Vumatel blames Webafrica. I don't know what to do anymore. So social media is my only way of letting people know to steer clear of these two companies.
CS
Cindy S's update05 Feb 2023, 18:55
Reviewer Update
Hi I am terribly frustrated with this service from Vumatel and webafrica. On the 1st of February my debit order went off and on the same day my wifi goes off . No connection now since last week. Webafrica blames Vumatel and Vumatel blames Webafrica. I don't know what to do anymore. So social media is my only way of letting people know to steer clear of these two companies.