Vumatel is disappointing!!!!!

Unfortunately I wouldn't even consider giving this a star.

I am very disappointed in Vumatel .. I have been a customer for Vumatel for some time now and I was using Home Connect as my ISP Unfortunately due to some network issues I canceled and move to Afrihost which is honestly the biggest mistake I made. So I successfully made payment of R529 on the 22th December 2022 and was NOT connected the same time due to some "fibre optic line issue" so a technician from Vuma came and sorted that on the 24th December so that day I went active (24th) only to be disconnected on the 31st December. After numerous calls, emails and messages via whatsapp Afrihost reaches no conclusion where my money is and why my line is not active . Yesterday they told me Pay another R529 if I want my process to move faster.. seriously ****************!!!!! Everyday is becoming 24hr to 48hr wait and that is making me very very annoyed!!!!

I wish Vumatel was not the only fibre owned in my area it's disappointing! They don't even wanna refund me so I can happily move elsewhere.