VUMATEL is beyond ****

If i could, I would give them a negative 10. Worst service ever, together with the ISP (Vodacom)

VUMATEL came to install my neighbors Internet Fibre on Friday, the 7th and somehow disturbed my line in the process. I logged a ticked on Sunday morning 9 am SR***(coz that's when I discovered from my neighbors this was done for them)

First of all, the 48 hr waiting time before the call can be assigned to someone is BS...eventually when it was assigned to someone (according to Vodacom) no feedback was made by the assignee to either myself or VUMATEL. It's now day 6 without the internet (mind you, I'm working from home) and EVERY SINGLE DAY(sometimes twice a day) I call Vodacom, I always get the same response from these agents.. "I'll escalate it and send an email to the person the call is assigned to". Who are they escalating it to exactly?? How many levels of escalations do they have?? And why am I not receiving some sort or feedback (like they promised), why must I call them every time.

Not only did they not do their job properly in the first place while installing for my neighbor, but they didn't bother to check if they're leaving everything in order. What service is that???? I am beyond disgusted with this service.