Vumatel is bad

On March 15th, 2024, my router lost signal, and I reported the issue to Afrihost. They logged a ticket for me, which was assigned to a technician. The technician was supposed to arrive on Sunday at 10:30 in the morning, but they never contacted me. Instead, they updated the ticket twice. First, they claimed to have called me, then they deleted the update and updated the ticket again, saying that my phone was off. I am very upset because they **** about me. To make matters worse, Vumatel does not have a call center, which shows they don't care about their clients. Their service is bad, and it's a shame that Openserve isn't available in my area. Please, if you have other options, do not go for Vumatel.