Vumatel is absolute *******!!!

On the 25th of September our fibre line went down. After many complaints to our ISP and a lot of frustration Vumatel fixed the line 7 days later. I posted on their Facebook page and they asked for my reference. To my "suprise" I never got an answer from them about my problem. How useless do you have to be not to just come back and say we are looking into the matter. Then we were 3 days down the line and our internet is down again, confirmed by webafrica that it's on Vumatels side. I called on Saturday morning just after 11 and told them they have 2 hours to send someone to have this fixed. Well I'm not surprised that we are 5 hours down the line and still no call. The sad thing is that in our area Vumatel is the only fibre supplier so they can do what they want when they want to. Who pays our data that we have to use on our mobile phones that we have to use, who is going to pay my salary that I earn from working from home. Vuma you and your management team are a joke. You contact the support centre there is no manager and no supervisor. Of course there isn't. Who wants to deal with a ****ed of customer.

Vumatel do not reply to this post with your standard responses you have given every customer. Reply with when someone will be at my house to fix your mess. This is the fifth time we are down in 5 months.