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Pertunia M

1 reviews | Active since Aug 2022

04 Aug 2022, 07:53

Vumatel is a ****

Vuma is the worsed service provider ever, we joined Vuma for peace of mind but seems we just adopted another financial waste of time burden, even a router is way better . We joined Vuma and we were told you get what you pay for. We were advised to pay R399 for an uncapped service for the whole month. But now we always pay and only get service for a few days not even longer than 10 days, and then they will give a million excuses as to why the services where cut short. R399 supposed to take you from the day you pay to 30 days, e.g if I pay on the 25th my services should end on the 25th of the next month. But with vuma you pay on the 25th and the services will be cut on the 2nd of the next month. Vuma is a **** , they gaining from customers but we are not gaining from using their services. Would appreciate it if the can compensate our R399 that was paid for their August services which we are not getting. They stopped their internet on the 2 or 3 Auguts 2022 whereas my husband paid on the 27 August 2022. My router was more reliable compared to this disgrace I am getting from this *********** company. They must arrange with us so they can come and take this nonsense service from my house. I wud never recommend this thing to anyone.

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Replies (7)
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Pertunia M's update04 Aug 2022, 16:22
Reviewer Update
A u first not refunding our August premium since we won't be getting any network service fro your company?
Vumatel
Vumatel's reply05 Aug 2022, 11:13
Official
Good day

Kindly provide us with the residential address in question so that we can assist.

Regards
The Vuma Team
PM
Pertunia M's update05 Aug 2022, 11:22
Reviewer Update
Good day,
In a meeting cant attend yo my calls,

My address is: 7279/16 Ralerata street, block vv ext 4, soshanguve.

Regards.
Vumatel
Vumatel's reply05 Aug 2022, 13:46
Official
Good day Pertunia

Please confirm the name of the account holder.

Regards
The Vuma Team
PM
Pertunia M's update05 Aug 2022, 13:54
Reviewer Update
Good day,
SBONAKALISO MKHIZE
Regards
PM
Pertunia M's update06 Aug 2022, 08:44
Reviewer Update
Good day,

I since provided the account holder and there was no feedback fro your offices?

Please advice what your intentions are, the way you treat your customers is not good at all.

We work for this money,

We approach companies like you thinking you will simplify life for us but clearly we were wrong,


PM
Pertunia M's update07 Aug 2022, 12:12
Reviewer Update
Can you pls cancel your services, and send my husband a letter showing, we will no longer use VUMA services, we are not happy with your services and upgrades service is very poor.
U don't understand what your doing a d your consultants are confused on how your services work.
Pls contancr my husband on: *** arrange with him so you can cancell.
We don't appreciate being bul**** to remain with you company and at the same time your robbing people off their money.

Your response wud be appreciated.
Will be taking this matter forward to our attorneys
Regards