VUMATEL IS A PATHETIC AND DISGUSTING SERVICE PROVIDER

Pathetic Customer service and Pathetic Technicians Reference 50611: Link is broken

Issue: Link has been broken since the 03 March 2018, was reported to their support line ( ********** ), I received a reference number sr180 ********** 97 which was then escalated to Vumatell on the : 03th: Vumatel are *****, they said they operate 24/7 which is a lie because no one was available to pick up the call at 9;10 pm, found out they operate between 6am - 22h00 04th : no one responded until i personally called on the 4th only to be told there are resolving the issue after being transferred numerously and being told different stories . No assistance 05th: Vumatel Still trying to determine the cause of the issue and that the reference is incorrect, Spoke to consultant CLIMBING who said he will escalate to his team leader because he cannot assist as he only deals with FIBRE DSTV (Wot a joke) and they will call back. NO ONE CALLED. 06th: Called Again, the reference number is incorrect and i need to open a new case with new reference number and wait to be assisted between 24-48 hours. Waited for feedback , NO ONE CALLED or communicated whats the next step. 07: Called in, issue established, they need to send a technician, only to find that they cannot allocate or give me the details of the technician so i can find out what time will they be arriving. The consultant assured me that they will call me on that day. NO ONE CALLED. 08: This is the most disgusting and pathetic excuse ive heard from any service provider : So its been established a technician needs to resolve the issues, when i call in again to find out when are they arriving, the consultant speaks to a RUFUS who says he will not deal with the issue because TSHEPISO or TSHEPO needs to do it and he did not come to work today so you will have to wait till tomorrow. Vumatels business stops when someone is sick - *******. The wonderful consultant who emphasizes with me walks to the department because no one wants to take the call in the department , she then says all coordinators are unreachable.

Vumatel is an unreliable, Inconvenient, Rude and none customer focused service provider and no one should do business with them, they're responsible to assist the customers with fibre installation yet they have no capacity to do so, they lie to customers and show no interest in assisting their customers. Fibre is clearly not the choice if you have people like vumatel who cannot efficiently maintain their service to clients.

They have no sense of order or feedback, their technicians are full of ****. Vumatel should be band from Fiber installation as they lack the professionalism and customer service.