Vumatel is a no go!!!!!!

We opened an account with afrihost for fibre connection and everything went good and well, account was paid and everything was in order, than the contractor for vumatel pitched the following day to come and install the fibre connection, we requested for the guys to install the router in one of the rooms and they have advised us that the back room is more than 30 meters (which was not the case and they never took the measurement) and we will pay R50 per extra meter, so they suggest we put it in the lounge. We already werent happy because they need to do what the customer request. They eventually installed it in the lounge, we found out afterwards that we couldnt even access the connection in the rooms so we need to sit in the lounge for connection. I phoned afrihost and asked them what we can do about it, they said they would escalate it to vumatel. So vumatel phoned and said that they will be able to move the router but we need to then pay an extra R400. I was so upset because we asked the guys to install it in the room in the first place, how can we pay another R400 extra. If they installed it where we requested it to be, than this shouldnt have happened. I told my parents i will ask afrihost to come and remove the router and we want our refund. Im furious so furious and disgusted with the further charges, its not our problem for what happened. I want vumatel to resolve this issue asap and im not paying anything.