PV
Pieter V
1 reviews | Active since May 2023
25 Jul 2023, 14:15
VUmatel is a disgrace to the industry.
To the CEO of vumatel. YOU MUST RESIGN IN DISGRACE. Not once in the six months have your even reached 40% of the promised speed. Your promised 5% downtime max, yet this month alone you are over 45% down. Vumatel is just aniother CancER company. lying *****ing and de*****ing its customers.
Do not buy vumatel. they are the worst internet company in africa.
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Replies (9)0
Replies (9)PV
Pieter V's updateReviewer Update
25 Jul 2023, 14:21Vumatel are Tsotsies
PV
Pieter V's update25 Jul 2023, 14:21
Reviewer Update
Vumatel are Tsotsies
Vumatel's replyOfficial
25 Jul 2023, 15:04Good day Pieter V
Thank you for getting in touch.
We are sorry to hear about your connectivity issue.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about your connectivity issue.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Kind regards
The Vuma Team
Vumatel's reply25 Jul 2023, 15:04
Official
Good day Pieter V
Thank you for getting in touch.
We are sorry to hear about your connectivity issue.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are sorry to hear about your connectivity issue.
Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. ISPs are responsible for providing internet services to customers, and they have the necessary tools and resources to troubleshoot and resolve many common connectivity problems. When you contact your ISP about a connection issue, they will typically guide you through some troubleshooting steps to determine the nature of the problem. If, after troubleshooting, the ISP determines that the problem lies with the fiber provider (in this case, "us"), they will log a ticket to escalate the issue to the appropriate team for further investigation and resolution. This helps ensure that the problem is addressed by the responsible party, as different components of the internet infrastructure may be managed by different entities. By following this process and involving your ISP as the initial point of contact, you can streamline the troubleshooting and resolution process, ultimately helping to resolve the connection issue more efficiently.
Kind regards
The Vuma Team
PV
Pieter V's updateReviewer Update
25 Jul 2023, 16:16When a business DO NOT REALIZE THEY ARE THE PROVIDER, tells you a lot about the mentally of the business " Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. " Scary and Insulting.
PV
Pieter V's update25 Jul 2023, 16:16
Reviewer Update
When a business DO NOT REALIZE THEY ARE THE PROVIDER, tells you a lot about the mentally of the business " Please contact your ISP (internet service provider) as the first point of contact when experiencing connection issues. " Scary and Insulting.
Vumatel's replyOfficial
26 Jul 2023, 08:34Thank you for your response.
We are sorry you feel this way.
Your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
We are sorry you feel this way.
Your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Vumatel's reply26 Jul 2023, 08:34
Official
Thank you for your response.
We are sorry you feel this way.
Your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
We are sorry you feel this way.
Your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
PV
Pieter V's updateReviewer Update
26 Jul 2023, 08:46This is what I have been doing for the last 6 months. NO RESOLVE, NO Communications. And I am paying for a 1000MB line and this morning only get 19MB, YOU ARE THE ISP. YOU ARE THE FIBRE Porvider. Do your job as you have been paid to do. Vumatel is a disgrace. WE WILL KEEP THIS PUBLIC UNTIL YOU FIX YOUR ISSUES.
PV
Pieter V's update26 Jul 2023, 08:46
Reviewer Update
This is what I have been doing for the last 6 months. NO RESOLVE, NO Communications. And I am paying for a 1000MB line and this morning only get 19MB, YOU ARE THE ISP. YOU ARE THE FIBRE Porvider. Do your job as you have been paid to do. Vumatel is a disgrace. WE WILL KEEP THIS PUBLIC UNTIL YOU FIX YOUR ISSUES.
Vumatel's replyOfficial
26 Jul 2023, 10:42We are sorry about this. Please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
Vumatel's reply26 Jul 2023, 10:42
Official
We are sorry about this. Please provide us with your Vumatel ticket number.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
PV
Pieter V's updateReviewer Update
26 Jul 2023, 11:34People before you sign on with Vumatel, read these message how they run away from their responsibilities and contracts.
PV
Pieter V's update26 Jul 2023, 11:34
Reviewer Update
People before you sign on with Vumatel, read these message how they run away from their responsibilities and contracts.
PV
Pieter V's updateReviewer Update
26 Jul 2023, 14:13After 4 hours running in circles, and 2 hours doing the same non-senseas the six months before, here is the error ticket.
Your Webafrica reference for this fault is: #148817.
Service: Fibre: Vumatel GPON Uncapped 1000/250 Mbps (nic) (hhb681@wafibre)
Fault Type: Speed Related
Your Webafrica reference for this fault is: #148817.
Service: Fibre: Vumatel GPON Uncapped 1000/250 Mbps (nic) (hhb681@wafibre)
Fault Type: Speed Related
PV
Pieter V's update26 Jul 2023, 14:13
Reviewer Update
After 4 hours running in circles, and 2 hours doing the same non-senseas the six months before, here is the error ticket.
Your Webafrica reference for this fault is: #148817.
Service: Fibre: Vumatel GPON Uncapped 1000/250 Mbps (nic) (hhb681@wafibre)
Fault Type: Speed Related
Your Webafrica reference for this fault is: #148817.
Service: Fibre: Vumatel GPON Uncapped 1000/250 Mbps (nic) (hhb681@wafibre)
Fault Type: Speed Related
PV
Pieter V's updateReviewer Update
30 Jul 2023, 10:28Lets give Kudos where it is due. To hardworking technical teams, that finally have moved the needle past 300MB and we are now at 800MB. Good work and thank you for the effort.
Lets us not relax, as I am paying for 1000MB and we are not there yet
Lets us not relax, as I am paying for 1000MB and we are not there yet
PV
Pieter V's update30 Jul 2023, 10:28
Reviewer Update
Lets give Kudos where it is due. To hardworking technical teams, that finally have moved the needle past 300MB and we are now at 800MB. Good work and thank you for the effort.
Lets us not relax, as I am paying for 1000MB and we are not there yet
Lets us not relax, as I am paying for 1000MB and we are not there yet