VUMATEL IS A **** COMPANY THAT OWES ME MONEY

VUMATEL is a **** company. I ordered fibre from VUMATEL in early Dec for WebAfrica. VUMATEL debited money from my account in Dec and I was promised to receive fibre within 7 days of making my payment. I did not receive any communication nor services from WebAfrica for the whole of Dec 2025. In Jan, I was debited by VUMATEL for the fibre I ordered but I had NOT received any Fibre Services. I enquired with WebAfrica and they confirmed in different occasions (in the month of December), that they do not have any orders or an account under my name, VUMATEL did not send them an order for me. I sent an email in Jan to VUMATEL and the Sales Team from VUMATEL (Lerato and Kamo), confirmed that they made a mistake and did not process my fibre order hence why I was debited but did not receive and fibre from WebAfrica. Lerato is the sales lady that processed my order in December and Kamo is her supervisor who called me in Jan to confirm the situation.

VUMATEL has only refunded me back the money that was debited in January 2026 and have not refunded me for December 2025. I have been calling Lerato and Kamo and sending emails and I am being ignored. In this economy, no one has money to give away to **** companies, Im a single mother and that R359 that VUMATEL owes me is petrol for 3 days taking my son to school. Im at a deadlock because they are no physical offices for VUMATEL in DBN. I am utterly annoyed and highly disappointed this, I just want back my money and VUMATEL knows very well that they took my money and no services were given to me. This is no different from *****ing!!!!!!! This what VUMATEL does??? ***** from people who are making honest living and who were trying to get fibre for their family and VUMATEL sees that as an opportunity to ***** from its "customers"??? I have not even received a proper apology because what the sales lady, LERATO said was "I made a mistake, I did not fully process your order". My question was, if this had happened to someone who is not fami**** with sending emails then VUMATEL would have easily ****** money from them because you made a "mistake". A mistake that puts me at a financial disadvantage???

VUMATEL I want my R359 that you owe me. Ask LERATO and KAMO from your Sales Department about it, they are FULLY AWARE and they are both ignoring my calls.