Vumatel is a black hole

I signed up with MWeb for a fibre service about a month ago. They sent me a message saying that my request had been sent to Vumatel for the installation of the "drop". I live in a complex and Vumatel (Fibrehoods) installed the backbone infrastructure at the beginning of the year. Despite numerous calls to Vumatel and numerous promises that somebody from the scheduling team would be in touch, nobody has bothered to call me, with my most recent call being Monday. On Monday, Godfrey told me that the works order had been lodged under the wrong name with the correct address and the contact number was completely wrong. I gave Godfrey the correct phone number and confirmed the address is correct. He assured me that with the corrected info, somebody would be in touch before 5pm on Monday. Guess what? Nobody called me. I then sent an email yesterday to the email address that they hand out in their stock standard response to all complaints ********** and no response from that either.

I signed up for fibre to get rid of Telkom as I find them to be completely useless and their service is terrible. To my dismay, Vumatel seems to be worse.