FL
Francois L

1 reviews | Active since Aug 2013

25 Apr 2017, 19:46

Vumatel installation woes

<p>So Vumatel came to do my installation.</p> <p> </p> <p>During the installation I noticed that my address was wrong and that they have me against my neighbour. They said they would fix this, but everything I did afterwards still came up against the wrong address. So whether that issue is fixed remains to be seen.</p> <p> </p> <p>A day later they let me know that there is something wrong with the line, so they have to come out again. They come but they didn't bring the right equipment, even though all they had to do was shine a laser down the fibre to find the brake in the cable. Then they tell me this requires a reinstallation. So now I have to take another day of work.</p> <p> </p> <p>And all this while the end of my months notice on my adsl comes ever closer. And MWEB is switching my ADSL to fibre in less than 48 hours. No internet here I come.</p>

0
Replies (1)
Vumatel
Vumatel's reply26 Apr 2017, 07:21
Official

Good day Francois

We apologise for any inconvenience caused.

Kindly note that we have escalated your issue to the Installation department and we will be in contact with you.

Should you require any further assistance, kindly email us at *** so that we can assist you.

Once again, apologies for the inconvenience caused.

Kind Regards,

The VUMA Team