Vumatel Installation

I am disgusted in the service of vumatel, we app**** for a fibre line over a month ago and they can't tell us what the hold was but I month 5 days later they come and install the router and the service provider has been and installed the second router and guess what still no fibre, Apparently all that needs to be done is the line needs to be activated and this has taken a further 4 days, yet two houses down the road from where I stay the people app**** for fibre after us and there line was installed and up and running within the two weeks. I really think this is disgusting thinking that running a business like this is okay.