Vumatel: Inefficient and no customer service

We recently relocated and have been trying unsuccessfully for the past 6 days to have our fibre line in the new apartment configured to our ISP. Due to the inability to contact Vumatel (as they have closed all their call centres) we have had to rely on the ISP team to escalate and follow up on our request.

In this day and age of work from home it is completely unacceptable to a) have to wait numerous days for fibre issues to be resolved and b) be unable to follow-up with the fibre provider ourselves in order to have an issue resolved.

I can't understand why if there is an existing line in the unit that it would take this long for it to be reconfigured.