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JS
Jonathan S

1 reviews | Active since Mar 2009

29 Mar 2018, 06:35

Vumatel inefficiency

I have repeatedly requested a new installation (from the curb) into a new house. 3 weeks later I am informed that vumatel incorrectly scheduled an installation for my address ... in a different province. Regretfully they have a monopoly on fiber in many areas. It’s like Telkom in the old days. Very disappointed with service - broken promises and total lack of accountability. I wish there were alternatives...

0
Replies (4)
Vumatel
Vumatel's reply29 Mar 2018, 09:59
Official

Good day Jonathan

We trust you are well.

Thank you for taking our call earlier, We have sent your details to our scheduling team and they will contact you to schedule your installation, We truly apologise for any inconvenience caused by this.

Regards

The VUMA Team

Best regards,

JS
Jonathan S's update29 Mar 2018, 11:09
Reviewer Update
Thank you for responding. I will wait and see.
JS
Jonathan S's update29 Mar 2018, 14:54
Reviewer Update
According to Vumatel, they recorded my address incorrectly - first to another suburb in JHB and then to Rondebosch in the Cape, again incorrect. They told me they had changed this and promised to call me back several times, once more this morning following this hello Peter review. I called them again now and after being put on hold for almost 20 mins was told that my address is still wrong, but that I would receive a call to confirm the correct address... this time I’m not going to hold my breath!
Vumatel
Vumatel's reply29 Mar 2018, 15:11
Official

Hi Jonathan

As discussed, you have been scheduled for your installation

Regards

The VUMA Team

Best regards,