Vumatel incorrectly terminated my service while I paid hypa fir wifi connectivity

My new subscription with Hypa was terminated just after a week on the 12 January 2025 and when I log a call I was told that Vuma incorrectly terminated it.

The hypa technician informed me that Vuma hace 72 hours SLA and to date my issue is not resolved.

Daily I have to call Hypa first feedback and they keep on informing that they are waiting for Vumatel.

I'm so frustrated with vuma as it's costing more Daily to call fir feedback.

Eric Munyai