Vumatel, incomplete installation and does not keep to bookings

The only reason why I post my dissatisfaction here is due to the fact that everyone I am reaching out to at Vumatel cannot assist or provide clarity.

Initially, I was extremely excited to know that Vumatel would be my fibre service provider as I have only heard good things. However, the experience I have received from Vumatel paints a whole different picture. Although the actual installation from the box outside my home to inside went smoothly, the fibre cable was too long and had to be cut. The technician then explained to me it had to be spliced. This is where the issues started. The technician that completed the installation cannot do the splicing, although he explained to me that they had to do it for almost all the other homes in my estate. Surely if this was the case then they would have been prepared from the beginning. Now I was told that it would be done by someone else from Vumatel the next morning, but I do not have to worry and do not have to be at home as they don’t require access inside. This morning shortly after 8 am I was contacted by security explaining that some company is wanting to come to my house. After a lengthy discussion, I managed to establish that he was a service provider for Vumatel to come and complete the splicing. I was impressed that it would have been sorted so quickly. My surprise when I tried to obtain my object number and was told I had to be home for the activation and splicing. The lady from the Vumatel call centre indicated that she cannot help me, and someone would phone me back in 30 minutes or so. That never happened. When I got home, nothing was done. However, the service provider was busy installing fibre at my neighbour’s house and had no idea that splicing had to take place. The gentleman was kind enough to try and find out for me what was going on. He indicated that their records show no one was at my place in the morning. So, my question is, who the heck did I let into my property this morning!? I phoned the call centre again this afternoon and was told that they are trying to get hold of the supervisor and will phone me back in 30 minutes. Yeah, that did not happen – probably expected that. Eventually, I managed to find out that there are not enough splicing machines in the area or people to do it. Four times I was told that the ‘guy’ is on his way and eventually maybe tomorrow again. Every time I have to take off work and sit at home for in case a Vumatel technician or service providers decide to arrive!? I am sorry, but the service I have received thus far is disgusting. At least arrive on site when you say you will arrive and have the decency to phone back if you say that you will phone back.