VUMATEL INCOMPETENCE

Four years ago I had Vumatel Fibre intalled and it worked fine until earlier in the this year. Now the fibre in our neighbourhood is down more than it is up. There is no excuses as when you phone the ISP, they log the call and barring an email that it has been fixed, NOTHING. They have no proper communication to impacted clients, we have to try and find some communication. Their service is obviously deteriorating like pretty much. every service in SA and we have no recourse to get your subscription money back for their downtime. I will switch to Satellite as soon as it becomes available.