Vumatel incompetence

Vumatel needsto get their act together. Such a massive company giving me a run around on a fault on my line. Different explanations from different consultants. Do they not have enough technicians that their turn around time is 24 to 48 hours and to make matters worse the turn around time doesn't even start when the complaint is logged. I was told this morning my fault is actively being dealt with but in the afternoon a different consultant tells me that I have to wait out the waiting period because it is policy. What kind of service is this. Vumatel deal with this. It is unacceptable to treat customers with disregard.