Vumatel incompetence

This the first time I am dealing with Vumatel, the lie service is disgusting they did an installation on the 18 December no one comminuted with me that the fiber is not active I called Again then the told me, the logged a call after 2 days I called they advised that they were closing the following day I have to wait for the new year. I call in the new year the call I logged has be closed I have to log another call. Bear in my this is my time and money and I had to spend 2 weeks without internet because of their incompetence