Vumatel incapable of leaving messages for a follow up

I was told someone will call be today after 4 but I will believe it when I see it

As I predicted, it is now 18.45 and still no phone call. Should I not receive a call tomorrow afternoon after 4pm I will be looking into taking this matter further.

As I predicted, no one from maintenance arrived after 4pm yesterday to sort out the ONT at my unit. And no surprise I did not receive a call to follow up or explain the situation or give me an update. The service level just goes from bad to worse sadly.

Yet another week has gone by and still no resolution. Your agent that is helping me makes empty promises to follow up and get back to me. Yet it takes 55 emails in one day to actually get a response from the agent. You ask for my details, on 9 February 2023 at 12:19 and say you will follow up and yet, on 12 February 2023, I am still waiting for an outcome. VUMATEL AGENTS call you but if you are not sitting on top of your phone, waiting in anticipation for their call, they drop the call. 5 rings... just 5 rings and then the phone is put down. How is that fair on the customer??? How is that right???? And then when I get upset and yell I am the bad person???????????????? 3 weeks..... 3 weeks of trying to get this sorted..... Is Vumatel going to refund me all the money spent on Data when your agent promised it would be sorted and connected 3 weeks ago!!!!!!!!!!!!!!!!!! Disappointment does not even begin to describe the level I am feeling. And ESCALATE, ESCALATE, ESCALATE are just words.... Nothing ever comes of that

You are joking right?????????? Have you gone into comedy now????????? STILL NO RESOLUTION!!!!!!!!!! STILL NO CONNECTION!!!!!!!!!!!!!!!!