MN
Mr. Nel
1 reviews | Active since Apr 2024
31 Oct 2022, 11:37
VUMATEL IGNORING COMPLAINTS AFTER NUMEROUS REQUESTS!!!
I have complained MANY TIMES about cables lying above my ground. Also looks very unneat! VUMATEL IGNORES THIS AND REFUSES TO DO A PROPER PROFESSIONAL INSTALLATION BY HIDING ALL CABLES!!
VERY VERY UNHAPPY!!!
Helpful (0)
Replies (7)0
Replies (7)
Vumatel's replyOfficial
31 Oct 2022, 11:46Good day
We apologize for the experience thus far. Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply31 Oct 2022, 11:46
Official
Good day
We apologize for the experience thus far. Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please note that we have escalated the provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
MN
Mr. Nel's updateReviewer Update
31 Oct 2022, 12:10Then I get this RIDICULOUS RESPONSE THAT I MUST PAY FOR THIS!
THIS INSTALLATION IS THE THE WORST PROFESSIONAL I HAVE EVER SEEN.
I EVEN TAPED SOME OF THE PLASTIC THAT LIES ON MY BEAUTIFUL GREEN LAWN IN THE SUN!
BAD FOR THE EYE AND PEOPLE VISITING!
THIS INSTALLATION IS THE THE WORST PROFESSIONAL I HAVE EVER SEEN.
I EVEN TAPED SOME OF THE PLASTIC THAT LIES ON MY BEAUTIFUL GREEN LAWN IN THE SUN!
BAD FOR THE EYE AND PEOPLE VISITING!
MN
Mr. Nel's update31 Oct 2022, 12:10
Reviewer Update
Then I get this RIDICULOUS RESPONSE THAT I MUST PAY FOR THIS!
THIS INSTALLATION IS THE THE WORST PROFESSIONAL I HAVE EVER SEEN.
I EVEN TAPED SOME OF THE PLASTIC THAT LIES ON MY BEAUTIFUL GREEN LAWN IN THE SUN!
BAD FOR THE EYE AND PEOPLE VISITING!
THIS INSTALLATION IS THE THE WORST PROFESSIONAL I HAVE EVER SEEN.
I EVEN TAPED SOME OF THE PLASTIC THAT LIES ON MY BEAUTIFUL GREEN LAWN IN THE SUN!
BAD FOR THE EYE AND PEOPLE VISITING!
MN
Mr. Nel's updateReviewer Update
31 Oct 2022, 12:12Then I must place cement blocks and dustbins to stop my dogs from damaging or jumping on the dirty bad looking cables!!
MN
Mr. Nel's update31 Oct 2022, 12:12
Reviewer Update
Then I must place cement blocks and dustbins to stop my dogs from damaging or jumping on the dirty bad looking cables!!
MN
Mr. Nel's updateReviewer Update
31 Oct 2022, 12:27MY LINE IS CURRENTLY DOWN!
DESPITE MANY REPORTINGS.
THERE IS NO PRIDE ON YOUR TECHNICIANS SIDE FOR NEAT & PROPER INSTALLATIONS!
Hi Hennie. Thank you for contacting Afrihost support. We have logged a fault with Vuma. The fault Ref is ISP-939260 Thank you
Hi Hennie,
Fibre link down fault logged: ISP-939221.
Warm regards
DESPITE MANY REPORTINGS.
THERE IS NO PRIDE ON YOUR TECHNICIANS SIDE FOR NEAT & PROPER INSTALLATIONS!
Hi Hennie. Thank you for contacting Afrihost support. We have logged a fault with Vuma. The fault Ref is ISP-939260 Thank you
Hi Hennie,
Fibre link down fault logged: ISP-939221.
Warm regards
MN
Mr. Nel's update31 Oct 2022, 12:27
Reviewer Update
MY LINE IS CURRENTLY DOWN!
DESPITE MANY REPORTINGS.
THERE IS NO PRIDE ON YOUR TECHNICIANS SIDE FOR NEAT & PROPER INSTALLATIONS!
Hi Hennie. Thank you for contacting Afrihost support. We have logged a fault with Vuma. The fault Ref is ISP-939260 Thank you
Hi Hennie,
Fibre link down fault logged: ISP-939221.
Warm regards
DESPITE MANY REPORTINGS.
THERE IS NO PRIDE ON YOUR TECHNICIANS SIDE FOR NEAT & PROPER INSTALLATIONS!
Hi Hennie. Thank you for contacting Afrihost support. We have logged a fault with Vuma. The fault Ref is ISP-939260 Thank you
Hi Hennie,
Fibre link down fault logged: ISP-939221.
Warm regards
MN
Mr. Nel's updateReviewer Update
31 Oct 2022, 12:45I DARE YOU MANAGEMENT TO COME LOOK AT YOUR VERY UNPROFESSIONAL INSTALLATION!
MN
Mr. Nel's update31 Oct 2022, 12:45
Reviewer Update
I DARE YOU MANAGEMENT TO COME LOOK AT YOUR VERY UNPROFESSIONAL INSTALLATION!
MN
Mr. Nel's updateReviewer Update
31 Oct 2022, 18:14MY CONNECTION STILL DOWN!
NO TECNICIAN ATTENDED YET TO CHECK!!
NOT HAPPY CUSTOMER!
NO TECNICIAN ATTENDED YET TO CHECK!!
NOT HAPPY CUSTOMER!
MN
Mr. Nel's update31 Oct 2022, 18:14
Reviewer Update
MY CONNECTION STILL DOWN!
NO TECNICIAN ATTENDED YET TO CHECK!!
NOT HAPPY CUSTOMER!
NO TECNICIAN ATTENDED YET TO CHECK!!
NOT HAPPY CUSTOMER!
Vumatel's replyOfficial
03 Nov 2022, 09:28Good day
Kindly see below the feedback from the team.
" The client needs his conduit to be lowered down to avoid the dogs from damaging it. He insists on a proper job being done. Pulled slaac to wall box then resplice now link is up. "
Kindly see below the feedback from the team.
" The client needs his conduit to be lowered down to avoid the dogs from damaging it. He insists on a proper job being done. Pulled slaac to wall box then resplice now link is up. "
Vumatel's reply03 Nov 2022, 09:28
Official
Good day
Kindly see below the feedback from the team.
" The client needs his conduit to be lowered down to avoid the dogs from damaging it. He insists on a proper job being done. Pulled slaac to wall box then resplice now link is up. "
Kindly see below the feedback from the team.
" The client needs his conduit to be lowered down to avoid the dogs from damaging it. He insists on a proper job being done. Pulled slaac to wall box then resplice now link is up. "