KN
Kimberley N

1 reviews | Active since Nov 2015

09 Sept 2019, 16:50

Vumatel hounding me for payment - Afrihost needs to pay

While I thought Afrihost was one of the best Service Providers, they quickly revealed their true colors. Vumatel installed my line for me in March 2018. Earlier this year 2019, vumatel called me to make payment for the instalment, but according to my Afrihost Tax Invoice as well as what was discussed this was covered by their "promotion" they were running. My Invoice and Credit Note clearly states it's discounted and yet Afrihost insists their promotion was over and I must settle the account with Vumatel. Why give me a legal Tax Invoice stating the discount provided and 1 year later dispute it? After several emails back and forth with numerous employees at Afrihost, I am still hearing from Vumatel to settle my account, why am I being hounded for doing nothing wrong and trusting the information Afrihost provided? Why does Vumatel not take this up with Afrihost?

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Replies (3)
Vumatel
Vumatel's reply09 Sept 2019, 19:54
Official
Good Evening Kimberly 

We trust that you are well. 

We sincerely apologise for the experience you have had with us. We will send an email to the team to make cotnact with you. 

We hope you find the above in order. 

Kind Regards 
The Vuma Team 
KN
Kimberley N's update11 Sept 2019, 13:33
Reviewer Update
Good Day,

Please note I have sent through all the information, invoices and communication and keep receiving the same standard response from Themba:

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Vumatel
Vumatel's reply16 Sept 2019, 07:41
Official
Morning Kimberly 

We trust that you are well. 

Has your issue been resolved? 

Kind Regards 
The Vuma Team