MM
Mac M
1 reviews | Active since Oct 2016
18 Nov 2024, 03:18
Vumatel horror! - Unreliable Service and ************** – Refund Us
Wifi has been off since 9th November, despite us paying for services upfront. The excuse provided is that technicians cannot restore the connection due to "unsafety." This feels like outright **************, as suburban areas surely don’t face such poor service, and other parts of Khayelitsha still have working connections.
I requested a full refund to switch to another provider that can actually deliver, but instead, they offered LTE as an alternative. I agreed, but the process has been riddled with delayed and poor communication.
Stop the ************** and refund us immediately as you are legally obliged to. Your service has been nothing but disappointing.
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Vumatel's replyOfficial
19 Nov 2024, 13:01Good day, Mac Mvu.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority.
We believe this is the most responsible course of action under the circumstances. We understand how much you depend on our network for your daily needs, and we deeply regret any inconvenience this may cause to your work, communication, and access to information.
Please accept our sincere apologies for any delays you may experience. Rest assured, we are working diligently to address the root issues quickly.
We greatly appreciate your understanding, trust, and patience as we navigate this situation.
Your billing relationship exists with your ISP (internet service provider). Therefore, any billing or invoicing issues can be directed to them.
Your billing relationship exists with your ISP (internet service provider). Therefore, any billing or invoicing issues can be directed to them.
Kind regards
The Vuma Team
Vumatel's reply19 Nov 2024, 13:01
Official
Good day, Mac Mvu.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority.
Thank you for getting in touch.
Given the current challenges and safety concerns, we have decided to suspend all installation and maintenance activities across the region until further notice. This choice was not made lightly, as the safety of our staff and partners remains our top priority.
We believe this is the most responsible course of action under the circumstances. We understand how much you depend on our network for your daily needs, and we deeply regret any inconvenience this may cause to your work, communication, and access to information.
Please accept our sincere apologies for any delays you may experience. Rest assured, we are working diligently to address the root issues quickly.
We greatly appreciate your understanding, trust, and patience as we navigate this situation.
Your billing relationship exists with your ISP (internet service provider). Therefore, any billing or invoicing issues can be directed to them.
Your billing relationship exists with your ISP (internet service provider). Therefore, any billing or invoicing issues can be directed to them.
Kind regards
The Vuma Team