Vumatel horrible service

I decided to take up vumatel on their offer and cancelled my good old adsl with telkom. This was on Wednesday the 4th of Feb. To my surprise my installation was scheduled for the Thursday the 5th of Feb. This is when my nightmare started. After installation an email with object number was send to me by vumatel the very same day.

When I asked my ISP, they confirmed receiving the same email. Vumatel issued me a wrong object code which was active already with another layer 3 service provider. Vumatel then played hardball and insisted I sort this out with my service provider. It has been 2 days after installation and I am still stuck without an object number. I tried numerous times with vumatel support services, but these guys really do not care one bit about the client. As the client you are not allowed to speak to any senior person other than tech support which I found odd. At first they claimed the layer 3 service on the object number attached to my address was for a previous tenant. Here is the problem with the claim. Vumatel had no record of any previous installations of layer 2 services at my address prior to the one I requested via my layer 3 service provider.

I am a problem manager for a very large organization within the same industry, and I am available to anyone that can't get their issue resolved by tech support. Hell, the service I have been receiving from vumatel, makes telkom look good. To all the potential clients on this platform, if ***boy tactics and a total disregard for customer service is your thing, vumatel is the guy's I would recommend. Hopefully I can get out of this horrible experience on Monday after consulting consumer protection act, or just maybe I will get connected before June holidays when I go on leave and just maybe someone senior from Vumatel will act on this post..........