Vumatel HORRIBLE service

Never in my whole adult life have I ever come across such horrible service. You do not even deserve a 1 star rating. I only wish this site could allow negative scoring so I could rate you negative 5 stars.

I have been in contact with Vumatel since the 11th of January to facilitate an FTTH installation at my apartment. I have been calling those supposed "vuma heroes" for almost 2 months now each time being put on hold for several minutes and when they eventually pick up, I am met with the same phrase "your ticket has not been logged. ma'am, let me get in touch with the scheduling team. They will call you by the end of the day." My only question is are the clocks at Vumatel working because a day in the real world is never several weeks.

I have spent so much airtime and energy trying to get this installation over and done with. The way Vumatel does business is totally unacceptable. They really don't take their customers seriously. Now I am stuck with having to do business with them because they have installed the fibre in the complex. There is hope for you my fellow South Africans: flee, avoid them at all costs. There are many other service providers out there, which at this juncture I could bet my last Rand they will provide you better service.