Vumatel - horrible provider

For the last 24 hours my fibre connection has not been working. I have had multiple telephone conversations with call center agents from Vox - keep in mind some have actually hang up the phone whilst others tried to assist. I spent my entire day trying to resolve my connection and at the very least trying to get a timeline of when my connectivity will be reinstated.

I find it absolutely terrible that Vumatel infrastructure has to take this long to be resolved. What is the purpose of engineers??? Or back up systems???

On top of all of this I've received emails and text messages indicating that the "problem" has been resolved in my suburb however i STILL do not have connectivity. Apart from having a 9 to 5 I run a small business that requires internet connectivity. The inability to not have this problem solved has costed me immensely!

I would like technicians to come to my house and resolve this as soon as possible.

At the end of the month Vumatel will want their money and I can only pay for a service that has been rendered correctly!