GW
Greg W
1 reviews | Active since Apr 2013
31 Oct 2018, 10:19
Vumatel - Horrible installation process and customer service.
I ordered Fibre installation going on 3 weeks now.
- First they got my area wrong of which I had to follow-up on and even after confirming with both me and my service provider - installation was scheduled and they still went to the incorrect address.
- 3 days later, I am still waiting for connection after an hour long conversation with my service provider confirming that it was sorted. I call Vumatel to check as there were no green lights on my fibre box, they tell me it still needs to be configured and all they can do is log a ticket. REF 115093
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Replies (2)GW
Greg W's updateReviewer Update
31 Oct 2018, 10:49No, the above is not in order. I expect more than a generic perhaps even automated response. It turns out that your call centre agents put clients on hold and then don't return to the phone as I am my 2nd phone call going on 20min with the first being 30min long.
GW
Greg W's update31 Oct 2018, 10:49
Reviewer Update
No, the above is not in order. I expect more than a generic perhaps even automated response. It turns out that your call centre agents put clients on hold and then don't return to the phone as I am my 2nd phone call going on 20min with the first being 30min long.
GW
Greg W's updateReviewer Update
02 Nov 2018, 10:55Yes.
GW
Greg W's update02 Nov 2018, 10:55
Reviewer Update
Yes.