Vumatel - Horrible customer service

Vumatel.... you are our service provider, we supply your services to many of our customers. My score refers to the tickets below: ISP-473611 20 May 2021 ISP-471857 17 May 2021 ISP-461275 28 Apr 2021 ISP-457010 20 Apr 2021 ISP-444934 26 Mar 2021

Same client, same issue. No solution, no way to escalate this further as I am not given the relevant contact information.