Vumatel hiding their customer service numbers from public to avoid queries

I you look at the Vumatel website, they advise you to contact your ISP for help. If you phone their help line as per the website *** , you get a voice message saying that the customer contact center has been closed, and you can only deal with your ISP. I tried to deal with my ISP, but they just log a ticket with Vumatel as well. We have now been offline for 6 days. I finally got someone to send me the Vumatel contact centre details and complained to them about being off for 5 days (as of yesterday). They had the gall to tell me it will be up to 72 hrs to deal with my complaint, since i only logged it yesterday. This only because VUMA did such a great job of hiding their customer contact center numbers and by purposefully creating the impression you cannot talk to them. VUMATEL, you are barely better than aa City of Johannesburg contact center. You want to play in the big leagues, but not provide proper service to back it up. Please change your website to reflect your contact center details IF you are serious about customer service.