Vumatel Hero's More Like Vumatel Zero's

This is my second complaint, I am still waiting for them to come fix my connection, it's been 10 days now since they did my install and left the line dead. I called this morning and after speaking to a consultant I asked to speak to the manager who was Goodwill, he told me that he will get the maintenance team to contact me as the call has been logged but not assigned to a technician. The day has gone by and not a word back, I don't know why I am surprised as this seems to be the way they operate, I think we shall refer to it as the "We just don't give a ****" way of working that they use. I have never encountered such service in my life and I love how they use the word escalate so loosely, when nothing gets escalated on their side, just their way of making a customer believe that they are doing something. I am going to say this again, when you do an installation make sure it's priority to get it up and don't make customers chase you like this and I was told it's a 15 minute fix at the most by the guy that installed so why the hell is it you guys can't get this sorted out for me. Even the lady that called me wen I logged my first complaint said someone will be in touch, well the only thing they getting in touch with is my last nerve