Vumatel has ZERO service levels for existing customers

I have a Vumatel line for about a year now. As of yesterday both my business and a neighbouring business have had no Vumatel connection. Enquiries to Vumatel indicate that it could take up to SEVENTY TWO hours to fix this problem. I run a small business here and I use VOIP technology for my phones. The neighbouring business is a security business which plays an important role in crime prevention. The real con with Vumatel is that when I ordered a fibre line they were here within 24 hours and now that I use their service it could take up to 72 hours to repair it. So Vumatel's business model is to grab as many new clients as they can and once you arae a customer their service levels are worse than Telkom.