Vumatel has zero empathy for customers - if you can use a different provider please do so - I wouldn’t use vumatel again if I had another option

Vumatel do not know how to look after customers

want to log a serious complaint with you

On Tuesday last week my WiFi went down. I logged the call immediately and it took till Thursday for anyone to come to attend to it (after numerous follow ups by me with no commmunication no update and no eta).

Eventually on Thursday a vumatel team arrived and “fixed” the problem.

I had WiFi for half a day and it then went down again

After numerous follows by me with my once again no clear communication or next steps I finally got a call from someone at vumatel to ask me if I have recieved “a quote” telling me that they will not help me till I accept said quote which I have never recieved

Also - I cannot comprehend that there is no team on weekends to assist with WiFi issues - truly pathetic

I cannot believe the lack of empathy customer service and support recieved by vumatel