1 reviews | Active since May 2017

31 May 2017, 16:02

Vumatel has shocking service

<p>Vumatel and Fibre hoods has repeatedly told me different stories about my complex being live. For over 2 months fibre hoods has just pitched up at my complex without an appointment and expected people to just be here to open up for them. </p> <p> </p> <p>Vumatel has told me several times someone will contact me soon to install a box in my actual home but when I ask when as it has still not happened there is no answer. </p> <p> </p> <p>About a week or two ago a agent from Vumatel contacted me and assured me that he would make sure the box is installed in my home by the end of the month. Nothing has happened since then. Why am I constantly being **** to? </p> <p> </p> <p>As a result I no longer have Internet at my home as I have cancelled my previous connection because Vumatel has promised me something that has not happened yet. This is ridiculous, my complex and I are extremely upset at the shocking service. </p> <p> </p>

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Replies (1)
Vumatel
Vumatel's reply01 Jun 2017, 11:17
Official

Hi Luke,

We apologise for any inconvenience that may have been caused and understand your frustration.

Please kindly note that we have escalated your issue to the complex team so that they can investigate this and give you an accurate answer.

Should you have any further queries or concerns please don't hesitate to contact us at ***.

Apologies again.

Kind Regards,

The VUMA Team