Vumatel has putrid services

Good day,

I have been without internet for almost two weeks now. It started on the 19th Dec when my wifi just stopped working, we rebooted the device but still no luck with regards to connectivity. I got into contact with my service provider (Webafrica) and they also told me to switch off the router for about 10 mins and restart it again and still no luck so eventually they had to log a ticket with the technicians to come and see what the issue was.

On the 20th Dec they come out and assess and told us that the cable was damaged and it had to be replaced. As they we leaving, our next door neighbor came to us and asked why they here because they worked on their line the day before because her internet was also down. So whoever worked on her fibre line damaged ours and they want to charge us R900 to replace the cable and i refuse to do it because its not my fault that they broke our fibre cable. We've tried communicating with them ever since telling them that the fault wasnt on our side but still no one came out to asses it again or to try and fix the issue they've caused. I need assistance with this issue ASAP due to my wife having to work from home and buying alot of data isnt aiding our situation