Vumatel has provided some of the worst service I’ve had in a long time, worried about how this will go 2 years down the line.

So my area has just recently got fiber installed and it has been updated on the Vuma website. I work from home using ADSL so this was a god send when it happened.

Then I had to deal with Vuma... I’ve called Vuma at least 15 times and my girlfriends mom has called at least 7/8 times, EVERY SINGLE CALL has been ended with “Thank you sir we’ll get back to you today or tomorrow with updates”. Back to calling 20+ times, not only had Vuma never got back to me but when I eventually did get through to someone to come and do the infrastructure in the complex that went smooth, he’s last words to me were “ I’m going to send an email for confirmation to whoever’s email address I have, you guys just have to accept it then we’ll be on the way”, it’s been over a week since then and I’ve tried to SMS him, email the only email thread I have from Vuma and I’ve tried to call Vuma again to no avail.

What’s crazy is how much this costs the consumer, you would think Vuma is jumping to cash in on all our requests yet this has a stench of Telkom service that I can’t seem to stomach.

I’m very worried that if the fiber does get installed and a year down the line something happens - does our fiber go out for months because of the lack of service?

If I could give 0 stars right now I would.