Vumatel has pathetic client service

What terrible service, or should I say Zero service. We moved into our new home a few days ago, the old owners were using service provided by vumatel so we decided to join using them too. We have attempted to contact them numerous times to connect us with no such luck, their calls keep dropping and when we finally get through they cut us off. We then were told someone was coming out today at 11:30 to check the box inside the house and sort everything out, we had to arrange to be there. It has been 2 hours and ... SURPRISE... NO ONE PITCHED! This is the worst service we have ever been provided, really pathetic VUMATEL!!!