Vumatel has no vuma

I subscribed to Afrihost and for fibre however the installation is solely done by Vumatel. I been trying to get hold of Vumatel from November 2023 but I cannot. I also requested the HoA management for help. I now tried again. They have an order and accepted the dea, but there is no correspondence. I now receive d a mail from Afrihost informing me that the fibre installation is on hold. I cannot believe it is so difficult to install thefibre because the line is at my entrance. Vumatel is the worst and HoA needs to recognise this and get someone else.